Privacy Policy

Invincible Herbs, LLC

Effective 12/5/2023

This privacy notice for Invincible Herbs, LLC ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ('Services"), such as when you:

Visit our website at https://invincibleherbz.com/
Engage with us in other related ways, including and sales, marketing, or events.

Questions or concerns? Regarding this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at Info@invincibleherbz.com

Summary of Key Points

This summary provides key points from our privacy notice, you can find out more details by using the table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, and the products and features you use. You can learn more about personal information you disclose to us, in section 1 below.

Do we process any sensitive information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information in section 2 below.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. You will learn more about when and with whom we share your personal information in section 4 below.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe in section 7 below.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights in section 8 below.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us at Info@invincibleherbz.com. We will consider and act upon any request in accordance with applicable data protection laws.

1. What information we collect?

2. How do we process your information

3. What legal bases do we rely on to process your personal info?

4. When and with whom do we share your personal information?

5. Do we use cookies and other tracking technologies?

6. How long do we keep your information?

7. How do we keep your information safe?

8. What are you privacy rights?

9. Controls for DO-NOT-Track features.

10. Do USA residents have specific privacy rights?

11. Do we make updates to this notice?

12. How can you contact us about this notice?

13. How can you review, update, or delete the data we collect from you?

1. What information do we collect?

Personal information you disclose to us.

In short: We collect personal information that you provide us.

We collect personal that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, adn the products and features you use. The personal information we collect may include the following.

Names
Phone numbers
Email addresses
Mailing addresses
Contact preferences
Contact or authentication data
Billing addresses
Debit/credit card numbers

Sensitive Information. We do not process sensitive information.

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Shopify.

You may find their privacy notice here: https://www.shopify.com/legal/privacy

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In short: Some information- such as your IP address and/or browser and device characteristics- is collected automatically when you visit our site.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (name or contact information) but my include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many other business, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and usage data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services ( such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings.)
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. You can opt out of allowing us to collect this information either by refusing access to the information by disabling your Location setting on your device.

2. How do we process your information?

In short. We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information si you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquires/offer support to users.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar informtaion.
To fullfill and manage your orders. We may process your information to fullfill and manage orders, payments, returns, and other similar information.
To request feedback.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
To protect our Services. We may process your information as part of our efforts to keep our Services safe, including fraud monitoring and prevention.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individuals's vital interest, such as to prevent harm.

3.What legal bases do we rely on to process your information?

In short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fullfill our contractual obligations, to protect your rights, or to fullfill our legitimate business interest.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information.

Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time. See more about withdrawing your consent in section 8 below.
Performance of a contract. We may process your personal information when we believe it is necessary to fullfill our contractual obligations to you, including providing our Services or at your request into a contract with you.
Legitimate interest. We may process your information when we believe is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

Send users information about special offers and discounts on our products and services.
Analyze how our Services are used so we can improve them to engage and retain users.
Support our marketing activities
Diagnose problems and/or prevent fraudulent activities.
Understand how our users use our products and services so we can improve user experience.

Legal obligations. We process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interest. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section is for you.

We may process your information if you have given us specific permission to use your personal information for a specific purpose, or in situations where your permission ca be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
For investigation and fraud detection and prevention.
For business transactions provided certain conditions are met.
If it contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
For identifying injured, ill, or deceased persona and communicating with next of kin.
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
If disclosure is required to comply with a subpoena, a warrant, court order, or rules of the court relating to the production of records.
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purpose for which the information was produced.
If the collection is solely for journalistic, artistic, or literary purposes.
If the information is publicly available and is specified by the regulations.

4. When and with whom do we share your personal information?

In short: We may share information in specific situations described in this section and/or with the following third parties.

Vendors, Consultants, and other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do so. They will not share your personal information with any organization apart from us. hey also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we may share personal information with are as follow:

Advertising, Direct Marketing, and Lead Generation

Google Adsense

Allow users to Connect to their Third-Party Accounts

Facebook, Instagram and google accounts.

Communicate and chat with users

Facebook customer chat and email

Invoice and Billing

Shopify and Shop

Social media sharing and Advertising

Facebook advertising, Instagram advertising and Google social plugins.

Website hosting

Shopify

We also may need to share your personal information in the following situations:

Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or portion of our business to another company.

5. Do we use cookies and other tracking technologies?

In short: We may use cookies and other tracking technologies to collect and store your information.

How do we use cookies?

Manage cookie preferences

Cookie Settings

You can change your cookie preferences any time by contacting us at Info@invincibleherbz.com.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

6. How long do we keep your information?

In short: We keep your information for as long as necessary to fullfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services with a secure environment.

8. What are your privacy rights?

In short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions ( EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability, and (v) not to be subject to automated decision making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "How Can You Contact Us About This Notice?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you have the right to complain to your Member State Data Protection Authority or UK Data Protection Authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent ay any time by using the contact details provided in the section "How Can You Contact Us About This Notice?" below or by updating your preferences.

However, please not that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us by using the contact details provided in the section "How Can You Contact Us About This Notice?" below. You will then be removed from the marketing lists. However, we may still communicate with you- for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have any questions about your privacy rights, you may email us at Info@invincibleherbz.com.

9. Controls for DO-NOT-TRACK features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. Do United States residents have specific privacy rights?

In short: if you are a resident of California, you are granted specific rights regarding access to your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past 12 months:

Identifiers (contact details)- real name, alias, postal address, phone number, unique personal identifier, online identifier, email address and account name.

Collected? Yes

Personal information as defined in the California Customer records statue (Name, contact information, financial information)

Collected? Yes

Protected classification characteristics under state or federal law( Gender and date of birth)

Collected? No

Commercial information (Transaction information, purchase history, financial details, and payment information)

Collected? Yes

Biometric Information

Collected? No

Internet Activity ( browsing history, search history)

Collected? No

Geolocation Date (Device location)

Collected? Yes

Audio, electronic, visual (Images and audio)

Collected? No

Professional or employment information

Collected? No

Education Information

Collected? No

Sensitive personal information

Collected? No

We will use and retain the information that we collect as needed to provide services as long as the user has an account with us.

How do we use and share your personal information?

Learns about how we use your personal information in the section "HOW DO WE PROCESS YOUR INFORMATION?"

We collect and share your personal information through:

Social media cookies

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

California Residents

California Civil Code Section 1798.83 also known as the "Shine the Light" law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information ( if any) we disclose to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please email us at Info@invincibleherbz.com.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us at Info@invincibleherbz.com and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely comprehensively removed from all our systems.

CCPA Privacy Notice

This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.

The California Code of Regulation defines a "residents" as:

Every individual who is in the State of California for other than a temporary purpose and
Every individual who is domiciled in the State of California who is outside the State of California for a temporary transitory purpose

All other individuals are defined as "non-residents."

Your rights with respect to your personal data

Right to request deletion of the data

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed- Request to know

Depending on the circumstances, you have a right to know:

whether we collect and use your personal information
the categories of personal information we collect
the purposes for which the collected personal information is used
whether we sell or share personal information to third parties
the categories of personal information that we sold, shared, or disclosed for a business purpose
the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose
the business or commercial purpose for collecting, selling, or sharing personal information
the specific pieces of personal information we collected about you

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify data to verify a consumer request.

We will not discriminate against you if you exercise your privacy rights

Other privacy rights

you may be object to the processing of your personal information
you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information
you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt=out request, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact by email at Invincibleherbs@gmail.com or by mail. Refer to the details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

11. Do we make updates to this notice?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we may material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12.How can you contact us about this notice?

If you have any questions or comments about this notice, you may email us at Info@invincibleherbz.com or contact us by post at: